We don't just fix desktop issues. We solve IT problems permanently.

Hands-on, pre-emptive IT Support in Kent

Our support services are designed for both businesses without an expert in-house IT support function, and those wishing to complement their existing teams. Our Service Desk goes beyond the traditional Help Desk – it is a fully managed service offering proactive support and an ongoing technology roadmap to help you save on costs and get the most out of current technologies.

Our team of dedicated and friendly engineers, account managers and administrative staff provide the complete solution for all your IT requirements.

We take a different approach to supporting your business: we optimise your IT infrastructure from day 1 to prevent downtime issues. To keep your business running efficiently, we deliver technical expertise along with real time and proactive monitoring, user friendly monthly reporting and regular systems housekeeping.

We will actively help to support your IT infrastructure as your business needs change and develop.

Systems Monitoring

Using our unique software, we will monitor your systems 24/7; identifying problems before they cause a service affecting issue.

Contacting our Service Desk couldn't be easier – either call or email for a fast response to your queries.

Site visits are included where faults cannot be resolved remotely via our flexible packages.

Support Packages

All of our packages are priced on a per month basis & include unlimited remote support during the assigned hours. All of our support packages come with a 30 minute SLA response time as standard and are perfect for 5 - 150 users. All prices are exclusive of VAT.

Workstations
Servers

SLA Response Time

Inclusive Onsite Hours
Helpdesk

Network Devices

Standard

£9
£55

30 mins

0
9am - 5:30pm

from £10

Gold

£20
£120

30 mins

4
8:30am - 6:30pm

from £10

Platinum

£45
£145

30 mins


24 / 7

from £10

Bolt-Ons

Managed Anti Virus
£2 per workstation
Mail Security
£1.50 per mailbox
Pre-paid Hours: 5 hours
£315
Pre-paid Hours: 10 hours
£540
Extended Hours Support (7:30am - 9pm)
£250
Mobile Device Support
£5 per device