24/7 Remote Support
If your systems fail, or your staff experience any problems, Broadfire's engineers are here to help. We can fix over 80% of enquiries immediately over the phone or by taking control of your systems from our office in Sevenoaks, which means that you save the cost and time it would take to get an engineer on-site.
Our Microsoft and Cisco certified engineers are equipped to deal with 1st, 2nd and 3rd line issues on all systems. We are proud of our team - they have spent an average of 7 years' each in the IT sector, which makes us one of the most experienced IT support companies around.
For your convenience, there are several ways you can contact our fully trained helpdesk staff, depending on the nature and urgency of your technical issue. You can log the problem within your helpdesk account on our systems, email our helpdesk staff or you can call them for an immediate response.
Next generation wireless is now available giving speeds of up to 600Mb/s. This means building corporate networks without cabling is now a reality.
Business users can now enjoy video conferencing, streaming media and intensive applications from their handheld devices such as iPads and smartphones.
Our wireless deployments are very simple to scale up, use military grade AES encryption and include an easy to use webpage allowing managers to set up guest passes, kiosks and public web access.